When Will My Order Ship?

Most orders ship in 1-2 business days.
Certain items may be shipped separately and have different delivery times.
Orders placed on Friday after 12:00 p.m. PT will ship Tuesday.
Please allow sufficient processing and transit time for event orders.

Address Changes, Order Cancellations and Non-Deliverable Orders

If an error has occurred in your order and you notify us immediately we will attempt to assist in correcting the error.
After the order has left the pending queue we cannot assist in any way and orders must be returned as per our Return Policy.
If your order is returned to us undeliverable or refused, a refund is issued less return freight charges and a 20% restocking fee.
Original shipping is non-refundable.

How to Return Orders – DO NOT RETURN DAMAGED MERCHANDISE

Request a Return Authorization Number (RA#) by emailing Returns, include your order number and the reason for the return.
To be eligible for a return, your items must be in their original condition and in its original package.
The return must be initiated within 30 days of receipt.
A 20% restocking fee applies.
Shipping is non-refundable.

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your return.
If your return is approved, a credit will be applied to your original form of payment.

Pack your return shipments well, merchandise damaged from inadequate packaging is non-refundable.
Actual product color may vary slightly as viewed on different monitors and browsers. Refunds are not honored on slight color variations.

Damage/Shortage Claims – Accepted Once per Order

Inspect your merchandise upon arrival and report any discrepancies within 15 days of delivery.
Claims will not be honored if reported past 15 days of delivery.
A photo of the damaged item is required on all damage claims.
Claims must be submitted in writing.
There is no additional cost for your replacement.
Please wait until you have received your entire order before submitting a claim.
We cannot replace items more than once per order and submitting additional claims will result in denial.